Chate Prep Plus | Effective date: 6 September 2026

Chate Prep Plus (CPP) is a brand operated by Sampurna Growth Academy Private Limited, CIN U85500MH2026PTC470315.

For these policies, Products and Services means all present and future educational products, content, materials, access rights and services offered under the CPP brand, in any format or through any delivery method.

This policy governs fulfilment of Products and Services purchased through CPP. Shipping provisions apply only where an order includes a physical item. Other fulfilment methods are addressed separately below.

1.              Physical shipping coverage

CPP ships physical items to serviceable pin codes across India. International shipping is not presently offered. Serviceability depends on the destination, logistics network, local restrictions and characteristics of the shipment.

If an accepted paid order cannot be delivered to the supplied pin code, CPP will request a reasonable serviceable alternative or provide the remedy described in the Cancellation, Refund and Replacement Policy.

2.              Physical delivery estimate

Unless the product page clearly states a preorder or later dispatch date, estimated delivery of a physical item is 7-10 working days after order confirmation.

A working day excludes Sundays and public holidays affecting normal dispatch or delivery. Remote locations may require additional time. Any known additional time or charge will be disclosed before payment. The estimate is not a guaranteed appointment, but CPP will make reasonable efforts to fulfil the order within the stated period.

3.              Delivery charges and tax

Any delivery or fulfilment charge collected by CPP will be shown before payment. SGA does not presently charge GST. If a tax becomes legally applicable, it will be displayed before payment or order confirmation.

4.              Address and contact accuracy

1.    The purchaser must provide a complete address, serviceable pin code, landmark and reachable Indian phone number where physical delivery is required.

2.    The purchaser should review all details before payment and in the order confirmation.

3.    An address-correction request must be sent immediately to chateprepplus@gmail.com. A change is not guaranteed after packing, label creation or dispatch.

4.    If a shipment is returned because of an incorrect or incomplete address, unreachable phone, refusal, repeated unavailability or failure to collect, CPP may require the actual reasonable re-shipping cost. Such a customer-caused return does not ordinarily qualify for a refund.

5.              Dispatch, tracking and receipt

CPP may use authorised delivery providers. Where tracking is available, the tracking link or number will be sent to the purchaser's registered contact channel. Tracking may take time to update after pickup.

The purchaser or authorised recipient should inspect the outer package for visible damage or tampering before acceptance where practicable. A delivery one-time password must be shared only with the representative completing the delivery. If tracking records delivery but the package was not received, contact CPP promptly so proof of delivery can be investigated.

6.              Lost, damaged, wrong or incomplete shipment

Report an issue to chateprepplus@gmail.com as soon as possible. For visible damage or missing contents, notice within 48 hours is preferred. Include the order identifier, shipping label and clear photographs or, where reasonably available, an unedited opening video.

CPP will investigate with the authorised delivery provider. For an accepted CPP or delivery error, CPP will arrange the replacement, redelivery, return, refund or other remedy required by the Cancellation, Refund and Replacement Policy and applicable law. No standard re-shipping charge will apply to an accepted CPP or delivery error.

7.              Delays beyond reasonable control

Delivery may be delayed by severe weather, natural disaster, transport disruption, government restriction, local emergency, epidemic, strike, public-holiday congestion, incorrect customer information or another event beyond reasonable control. CPP will take reasonable steps to update the purchaser and reduce the impact. Such an event does not remove a remedy that applicable law requires where the core purchase ultimately cannot be supplied.

8.              Non-physical fulfilment

Where a Product or Service is fulfilled without physical shipping, the method, expected availability time and any validity period will be displayed before purchase or in the official order confirmation. Availability may be provided through an account, link, code, communication or another disclosed method. The purchaser must promptly report a material access or availability problem.

9.              Scheduled or location-based fulfilment

Where fulfilment depends on a disclosed date, time, location or participation method, the purchaser is responsible for reviewing and following those details. Any CPP-initiated material change will be communicated and handled under the applicable purchase terms and law.

10.        Bundled and separately fulfilled orders

An order containing more than one component may be fulfilled in separate shipments, at different times or through different methods. Completion of one component does not by itself mean every component has been fulfilled. The applicable details will be stated before purchase or in the order confirmation.

11.        Customer support

Phone:
+91 74002 66117

Email:
chateprepplus@gmail.com

Address:
16-127, Opposite Hathway Sonali Digital, CCI Colony, Road No. 4, Goregaon West, Mumbai, Maharashtra 400104, India

Include the order identifier, registered contact details and relevant tracking, access or fulfilment information when available.