Chate Prep Plus | Effective date: 6 September 2026

Chate Prep Plus (CPP) is a brand operated by Sampurna Growth Academy Private Limited, CIN U85500MH2026PTC470315.

For these policies, Products and Services means all present and future educational products, content, materials, access rights and services offered under the CPP brand, in any format or through any delivery method.

1.              Seller and website operator

Legal name: Sampurna Growth Academy Private Limited

Brand: Chate Prep Plus / CPP

Corporate Identity Number: U85500MH2026PTC470315

Official email: chateprepplus@gmail.com

Customer care phone: +91 74002 66117

Operational and correspondence address: 16-127, Opposite Hathway Sonali Digital, CCI Colony, Road No. 4, Goregaon West, Mumbai, Maharashtra 400104, India

SGA is the seller and contracting entity for CPP orders unless an official invoice expressly identifies another seller.

2.              Customer Support and Grievance Desk

Phone: +91 74002 66117

Email: chateprepplus@gmail.com

Address: 16-127, Opposite Hathway Sonali Digital, CCI Colony, Road No. 4, Goregaon West, Mumbai, Maharashtra 400104, India

The desk handles enquiries, orders, payments, fulfilment, access, participation, cancellation, refund, replacement, privacy, support and consumer grievances relating to CPP's Products and Services.

3.              How to submit a grievance

Email chateprepplus@gmail.com with the subject 'CPP Grievance - Order or Account ID' or call +91 74002 66117. Include:

•      the purchaser's name and registered email or phone;

•      the order, transaction or account identifier where applicable;

•      the affected Product or Service;

•      a clear description of the issue and relevant dates;

•      the resolution requested; and

•      supporting photographs, screenshots, records or documents.

Do not send passwords, one-time passwords, UPI PINs, card security codes, banking passwords or unnecessary identity documents.

4.              Grievance process and timeline

1.    CPP will acknowledge a grievance within 48 hours after receipt.

2.    CPP will provide or maintain a complaint reference or ticket number.

3.    CPP may request reasonable additional information needed to investigate.

4.    CPP will review the matter fairly and communicate the resolution.

5.    CPP will aim to resolve the grievance within one month from receipt.

5.              Suggested email subject lines

•      Privacy: Privacy Request

•      Refund or replacement: Refund/Replacement Request - Order ID

•      Order or payment: Order/Payment Issue - Order ID

•      Product or service: Product/Service Issue - Order or Account ID

6.              Education Partner-assisted orders

A valid partner-assisted payment must be paid directly into SGA's official account or through an official SGA payment link stated in written instructions. An order is confirmed only by an official SGA receipt or confirmation. Do not pay an Education Partner's personal account or personal UPI ID. Report a conflicting request or promise directly to the desk.

7.              External remedies

CPP encourages customers to contact the desk first so an issue can be resolved promptly. Nothing in CPP's policies prevents a consumer from approaching a competent consumer authority, court or other forum available under applicable law.