Last updated: 5 September 2026
This Refund & Cancellation Policy applies to products and services purchased from Chate Prep Plus (“CPP”). Because CPP products may combine printed material with digital access, scheduled assessments and teacher evaluation, eligibility depends on the stage of fulfilment and whether any part of the service has been accessed or used.
1. Cancellation before fulfilment
You may request cancellation before physical material is dispatched and before digital content, portal access, downloadable material, a scheduled service or evaluation has been provided. Approved cancellations will be refunded to the original payment method after applicable payment-processing adjustments, if any.
2. After dispatch or digital access
Once physical material has been dispatched, digital content or portal access has been activated, downloadable material has been delivered, or a scheduled test or evaluation service has begun, the order is normally not cancellable or refundable except where the product is defective, materially different from what was ordered, not delivered, duplicated, or where applicable law requires otherwise.
3. Wrong, missing or damaged physical material
If you receive the wrong product, materially damaged material or an incomplete package, contact us within 7 days of delivery with the order number and clear photographs or video of the package and contents. After verification, CPP may arrange replacement of the affected item or issue an appropriate refund. Minor packaging wear that does not affect use is not normally eligible.
4. Non-delivery
If tracking shows no delivery beyond the communicated delivery window, contact us so we can investigate with the courier. If the shipment is confirmed lost or cannot be delivered for reasons not caused by an incorrect or incomplete address supplied by the customer, CPP will arrange a replacement or refund as appropriate.
5. Digital access or technical issues
Technical issues should first be reported to support. We will make reasonable efforts to restore access or provide an alternative. A refund may be considered if CPP is unable to provide a material part of the purchased digital service within a reasonable period. Issues caused solely by the customer’s device, internet connection, incorrect details or failure to follow instructions are not normally refundable.
6. Test submissions and evaluation
Missed schedules, late or unreadable submissions, incomplete uploads, absence from a test or failure to follow published instructions do not normally qualify for a refund. If CPP is unable to provide a paid evaluation or other material service, we will first attempt to reschedule or provide an equivalent remedy and may issue a proportionate refund where appropriate.
7. Duplicate or incorrect payment
Verified duplicate payments will be refunded. If an amount was debited but the order was not confirmed, contact us with the transaction reference so we can verify the payment status.
8. Wrong board, standard or product selected
Contact us immediately. Before fulfilment or access, we may correct or exchange the selection. After dispatch or activation, replacement or refund is subject to recoverability, service usage and any price difference. Customers are responsible for checking product details before purchase.
9. How to request a refund
Email chateprepplus@gmail.com or call +91 99878 04329 with the order number, registered contact details, reason for the request and supporting evidence. We may request additional information for verification.
10. Refund processing
If approved, refunds are issued to the original payment method. Processing time may vary by bank or payment provider. CPP is not responsible for delays caused solely by the customer’s bank after the refund has been initiated.
11. Consumer rights
Nothing in this Policy excludes or limits any right or remedy that cannot lawfully be excluded under applicable Indian law.