Chate Prep Plus | Effective date: 6 September 2026

Chate Prep Plus (CPP) is a brand operated by Sampurna Growth Academy Private Limited, CIN U85500MH2026PTC470315.

For these policies, Products and Services means all present and future educational products, content, materials, access rights and services offered under the CPP brand, in any format or through any delivery method.

This Privacy Policy explains how CPP collects, uses, shares, protects and retains personal data through its website, digital systems, physical locations, authorised channels and Products and Services. SGA is responsible for deciding why and how this personal data is processed.

1.              People covered by this policy

•      purchasers, users, learners and participants;

•      parents or lawful guardians acting for minors;

•      website visitors and prospective customers;

•      people contacting customer support; and

•      authorised Education Partners or other persons interacting with CPP.

2.              Personal data that may be collected

Identity, account and contact data

•      name, age or date of birth where reasonably required;

•      email address, phone number, address and account credentials;

•      relationship between the purchaser and intended user; and

•      support messages, preferences and grievance information.

Order, payment and fulfilment data

•      order details, amount, discount, receipt, status and transaction reference;

•      limited payment metadata supplied after a transaction;

•      billing, delivery, access or participation information where applicable; and

•      Education Partner or referral identifier where applicable.

User, academic and participation data

•      profile and eligibility information reasonably required for the selected purchase;

•      participation, activity, progress, completion and support records;

•      files, documents, responses, images, messages or other material submitted by a user; and

•      feedback, observations and service outputs where the selected purchase includes them.

Device, usage and technical data

•      IP address, browser, device type, operating system and approximate location derived from IP;

•      login activity, page views, referral information, errors and security logs; and

•      necessary cookies and, where enabled with the required choice, analytics or advertising cookies.

Do not give CPP Aadhaar numbers, unnecessary identity documents, health information, financial credentials or unrelated sensitive information unless CPP specifically requests it for a lawful and necessary purpose with an appropriate notice.

3.              Sources of personal data

•      directly from the purchaser, user or participant;

•      from a parent or lawful guardian acting for a minor;

•      from an authorised Education Partner assisting with an order;

•      automatically through CPP's website, systems, cookies and security controls; and

•      from authorised providers involved in payment, communication, support or fulfilment.

4.              Purposes of processing

•      respond to enquiries and provide appropriate information;

•      verify identity, eligibility and parental or guardian authority where required;

•      create and manage accounts, orders, payments and receipts;

•      deliver, enable, schedule, administer and support Products and Services;

•      record participation, submissions, progress or completion where applicable;

•      provide customer support and grievance redressal;

•      protect users, prevent fraud, enforce terms and maintain security;

•      keep legally required accounting, audit and compliance records;

•      improve reliability using appropriate aggregated or de-identified information; and

•      send marketing only where valid permission or another lawful basis exists.

CPP will process personal data only for a lawful purpose connected with the notice provided to the person. Where consent is used, it must be freely given, specific, informed and indicated through a clear affirmative action. Withdrawal does not affect lawful processing already completed or processing needed for an existing order or legal duty.

5.              Children's personal data

1.    For this policy, a child is a person under 18.

2.    Where the intended user is under 18, the purchaser must be the parent or lawful guardian or otherwise hold the authority required by law.

3.    CPP may take reasonable steps to verify that the person granting consent is an identifiable adult with the required authority.

4.    A child's data is used only as reasonably necessary for the relevant purchase, support, safety, security and legal compliance.

5.    CPP does not knowingly use a child's personal data for targeted advertising or behavioural monitoring.

6.    CPP will not process a child's data in a way likely to harm the child's well-being.

7.    A minor's identity, photograph, feedback, result or success story will not be used publicly without separate written consent from the parent or lawful guardian.

6.              Sharing of personal data

CPP does not sell personal data. Necessary information may be shared with:

•      authorised hosting, technology, storage and cybersecurity providers;

•      authorised payment and financial-service providers;

•      authorised communication, customer-support and fulfilment providers;

•      authorised personnel who need limited information to provide the selected purchase;

•      authorised Education Partners for verification and support of assigned customers;

•      professional advisers, auditors, insurers or financial institutions where necessary; and

•      courts, regulators, law-enforcement or government authorities where lawfully required.

Recipients may use the data only for their assigned purpose and under appropriate confidentiality, security and data-processing obligations. Some processing may occur outside Maharashtra or India. CPP will use reasonable contractual and security protections and comply with applicable restrictions.

7.              Payments and Education Partner orders

Payment credentials are entered into the authorised payment interface. CPP normally receives transaction status, payer or order identifiers and limited metadata rather than complete payment credentials. A partner-assisted payment must go directly into SGA's official account or through an official SGA payment link. CPP may retain the transaction reference and partner identifier for verification and fraud prevention.

8.              Cookies and similar technologies

Necessary cookies support account, cart, checkout, preferences, security and service operation. Where CPP uses non-essential analytics or advertising technologies, visitors will receive the choice required by applicable law. Browser and website controls may be used to manage cookies, although disabling necessary cookies may prevent some functions from working.

9.              Communications

CPP may send necessary messages concerning enquiries, orders, payments, fulfilment, availability, schedules, security, policy updates and support. Marketing messages will be sent only with the required permission or another lawful basis and may be stopped through the available opt-out method or by emailing CPP.

10.        Retention

User submissions, participation, progress and service records: During the relevant service period and normally up to 12 months afterwards, unless earlier deletion is appropriate or longer retention is needed for an open grievance or law.

Account, enquiry and support records: While active and normally up to 12 months after the relationship or support matter ends.

Order, payment, consent, fulfilment and refund records: For the minimum legally required period and longer where reasonably needed for accounting, audit, fraud prevention or consumer disputes.

Security and technical logs: Normally at least one year where applicable law requires it, then deleted or anonymised unless needed for an incident or legal duty.

Marketing contact data: Until permission is withdrawn, the person opts out or the data is no longer needed.

When retention is no longer necessary, CPP will delete, de-identify or securely isolate the data, including by instructing relevant providers where required. Backups may be deleted on a controlled cycle.

11.        Security

CPP uses reasonable safeguards appropriate to the data, including access controls, role-based permissions, secure transmission, password protection, logging, backups, provider due diligence, confidentiality obligations and incident response.

No system is completely risk-free. Users should use strong unique passwords, protect one-time passwords and credentials, avoid public sharing of access links or submitted information and report suspected unauthorised access immediately. If a personal-data breach occurs, CPP will take reasonable containment and remediation steps and provide notifications where applicable law requires.

12.        Privacy rights and choices

Subject to applicable law and reasonable identity verification, a person may request to:

•      obtain information about personal data being processed;

•      correct or update inaccurate or incomplete data;

•      erase data that is no longer necessary, subject to legal retention;

•      withdraw consent and stop optional processing;

•      opt out of marketing;

•      raise a grievance about processing; and

•      make or update a nomination where that right applies.

Send a request to chateprepplus@gmail.com with the subject 'Privacy Request'. Include enough information to verify identity and locate the relevant records, but do not send passwords, card security codes, UPI PINs or unnecessary identity documents.

13.        External links

CPP's website or communications may link to an external service. That service's independent privacy practices are governed by its own notice. CPP is not responsible for unrelated processing controlled by an external party.

14.        Policy changes

CPP may update this policy for service, security or legal changes. The updated version and effective date will be published. CPP will provide an additional notice or obtain fresh consent where a materially new purpose requires it.

15.        Privacy questions and grievances

Customer Support and Grievance Desk

Phone: +91 74002 66117

Email: chateprepplus@gmail.com

Address: 16-127, Opposite Hathway Sonali Digital, CCI Colony, Road No. 4, Goregaon West, Mumbai, Maharashtra 400104, India

Use the subject 'Privacy Request' and include the registered contact details and relevant order or account identifier. CPP will acknowledge a grievance within 48 hours and aim to resolve it within one month.