Last updated: 5 September 2026
This Privacy Policy explains how Chate Prep Plus (“CPP”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit chateprepplus.com, purchase a product, use the CPP portal, submit student work or contact us.
1. Information we collect
- Identity and contact details, such as student or parent name, email address, phone number and delivery address.
- Academic details needed to provide the service, such as standard, board, subject, test selections, answer sheets, marks and teacher feedback.
- Order and transaction details, including purchased products, payment confirmation, refunds and delivery status. Payment-card information is processed by authorised payment providers and is not stored by CPP in full.
- Account, communication and support information.
- Technical and usage information, such as device, browser, IP address, cookies and website or portal activity.
2. How we use information
We use personal information to process orders and payments; deliver physical and digital products; create and manage accounts; schedule tests; receive answer sheets; arrange teacher evaluation; provide marks, feedback and support; improve our services; prevent fraud; communicate service updates; send marketing where permitted; and comply with legal obligations.
3. Student and minor data
Our services may be used by school students. A parent or legal guardian should authorise purchases and supervise the submission of personal and academic information for students under 18. We use student information only as reasonably necessary to provide and administer the educational service, maintain records, provide support and meet legal obligations. We do not knowingly sell children’s personal information.
4. How we share information
We may share only necessary information with service providers supporting website hosting, payment processing, delivery, communications, analytics, cloud storage, portal operations and teacher evaluation. We may also disclose information where required by law, to protect users and our services, or during a legitimate business transaction. Providers process information under their own legal obligations and applicable agreements.
5. Shopify
Our store is powered by Shopify. Information submitted through the store is processed by Shopify and relevant service providers to operate and secure the ecommerce service. You can review Shopify’s consumer privacy information at shopify.com/legal/privacy/consumers.
6. Cookies and analytics
We and our service providers may use cookies and similar technologies to operate the site, remember preferences, understand usage, prevent fraud and measure marketing. Browser settings may allow you to control cookies, although disabling essential cookies can affect functionality.
7. Security and retention
We use reasonable organisational and technical safeguards. No online system is completely secure. We retain information only for as long as reasonably necessary to provide services, maintain academic and transaction records, resolve disputes, prevent fraud and comply with legal obligations.
8. Your choices and rights
Subject to applicable law, you may request access to, correction of or deletion of personal information, withdraw consent where processing relies on consent, and opt out of promotional communications. We may need to verify the requester’s identity and, for a minor, the authority of the parent or guardian.
9. Third-party links
Our website may link to third-party services. CPP is not responsible for their privacy practices, and users should review their policies before providing information.
10. Changes to this policy
We may update this Policy when our services, practices or legal requirements change. The revised date will appear at the top of this page.
11. Contact
For privacy questions or requests, contact Chate Prep Plus at chateprepplus@gmail.com or +91 99878 04329.